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Short Courses (F2F or Online)

Our short courses and Lunch & Learns give you and your organisation the knowledge, skills and confidence to implement good-practice HR, L&D and people management practices in your workplace. Whether you’re looking for practical, operational know-how or high-level strategic insight, we have over 40 short courses to choose from.

Choose from short courses in the following areas:

  • Management  Effectiveness

  • Leadership Effectiveness

  • Sales and Customer Care Effectiveness 

  • Personal Effectiveness

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We offer cutting edge competency based training programmes with a special emphasis on best practice and up to the minute techniques. If you are looking to implement your strategies or enhance organisational performance  and the skills of your employees these short training programmes will help.

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Our short courses and masterclasses are underpinned by continuous improvement strategies. Our approach is at the cutting edge of development. We deliver unique perspectives and methodologies based on our assumption that organisations must find ways of tapping the inventiveness of their employees and systems in line with their customers changing expectations and aspirations.

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Delegates learn how to close the gap between concepts and action. We explain how organisational attitudes combined with aligned processes and systems can help to create an environment where employees are more motivated, thus helping to bring about continuous improvement and change.

Management Effectiveness 

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Half Day or 3.5 hours 

ME01: Recruiting Talent

Practical step-by-step guide to recruitment from identifying job and candidate requirements, interviewing and onboarding.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME02: Facilitating Meetings 

Essentials of facilitating workplace meetings including action meetings, appraisals and agreeing concrete objectives.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME03: Communicating

Decisions/Feedback 

Communicate decisions, proposals, saying “no”, reprimand, give feedback.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME04: Coaching/Mentoring 

Prepare for and conduct coaching and mentoring sessions.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME05: Delegation & Motivation 

Delegating effectively, motivation and understanding what demotivates. 

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME06: Teamworking 

Practical step-by-step guide to effective team working and team building.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME07: Handling Conflict & Difficult Conversations 

What makes some conversations difficult and how to handle them.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME08: Negotiating Contracts/ Service Level Agreements 

Contract drafting and writing legal documents including SLAs and Memorandum of Understanding etc.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

ME09: Business Writing

Structure writing effectively and present high-quality business reports/emails.  

 

Tutor led f2f or online sessions for managers at all levels.

Leadership Effectiveness

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Half Day or 3.5 hours 

LE01: Visionary Leadership 

Why ‘the leader’ is not so important as the practice of leadership.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE02: Leadership Presence

Know when and how to influence the people around you to do and become more!

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE03: Strategic Planning 

The ability to develop operational strategies and then take those strategies from plan to action.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE04: Purpose, Values & Strategies 

Build the strategic and cultural foundation of the organisation.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE05: Strategic Alignment

Get all employees headed in the same direction with shared purpose.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE07: Culture Change 

Organisations that want to be competitive need a clearly defined corporate culture

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE08: Measure Performance 

Build a balanced scorecard using the business strategy to create a set of measures at all hierarchical levels.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE09: Governance & Ethics

Develop and implement a governance and ethics code of conduct.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

LE10: Business Optimisation 

Improve processes (the way you do things) and systems.

Tutor led f2f or online sessions for managers at all levels.

Sales & Customer Care Effectiveness

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Half Day or 3.5 hours 

SC01: Selling & Persuasion 

How to use solution and consultative selling techniques.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC02: Sales Management 

Reduce sales cycles and maximise selling effort.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC03: Customer Care 

Delighting customers who become active references.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC04: Presentation Skills 

Prepare and deliver compelling presentations and become a speaker who is really heard.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC05: Forecasting

The 4 phases of forecasting and determining the % chance of closing. 

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC06: Handling Sales Meetings 

Uncovering customer needs and PAIN.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC07: Negotiating & Closing 

Helping buyers to decide.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC08: Handling Complaints

Setting a complaint-response standard.

Tutor led f2f or online sessions for managers at all levels.

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Half Day or 3.5 hours 

SC09: Writing Sales Proposals

Using all necessary sales qualification components. 

Tutor led f2f or online sessions for managers at all levels.

Personal Effectiveness