Short Courses (F2F or Online)
Our short courses and Lunch & Learns give you and your organisation the knowledge, skills and confidence to implement good-practice HR, L&D and people management practices in your workplace. Whether you’re looking for practical, operational know-how or high-level strategic insight, we have over 40 short courses to choose from.
Choose from short courses in the following areas:
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Management Effectiveness
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Leadership Effectiveness
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Sales and Customer Care Effectiveness
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Personal Effectiveness
We offer cutting edge competency based training programmes with a special emphasis on best practice and up to the minute techniques. If you are looking to implement your strategies or enhance organisational performance and the skills of your employees these short training programmes will help.
Our short courses and masterclasses are underpinned by continuous improvement strategies. Our approach is at the cutting edge of development. We deliver unique perspectives and methodologies based on our assumption that organisations must find ways of tapping the inventiveness of their employees and systems in line with their customers changing expectations and aspirations.
Delegates learn how to close the gap between concepts and action. We explain how organisational attitudes combined with aligned processes and systems can help to create an environment where employees are more motivated, thus helping to bring about continuous improvement and change.
Management Effectiveness
Half Day or 3.5 hours
ME01: Recruiting Talent
Practical step-by-step guide to recruitment from identifying job and candidate requirements, interviewing and onboarding.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME02: Facilitating Meetings
Essentials of facilitating workplace meetings including action meetings, appraisals and agreeing concrete objectives.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME03: Communicating
Decisions/Feedback
Communicate decisions, proposals, saying “no”, reprimand, give feedback.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME04: Coaching/Mentoring
Prepare for and conduct coaching and mentoring sessions.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME05: Delegation & Motivation
Delegating effectively, motivation and understanding what demotivates.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME06: Teamworking
Practical step-by-step guide to effective team working and team building.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME07: Handling Conflict & Difficult Conversations
What makes some conversations difficult and how to handle them.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME08: Negotiating Contracts/ Service Level Agreements
Contract drafting and writing legal documents including SLAs and Memorandum of Understanding etc.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
ME09: Business Writing
Structure writing effectively and present high-quality business reports/emails.
Tutor led f2f or online sessions for managers at all levels.
Leadership Effectiveness
Half Day or 3.5 hours
LE01: Visionary Leadership
Why ‘the leader’ is not so important as the practice of leadership.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE02: Leadership Presence
Know when and how to influence the people around you to do and become more!
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE03: Strategic Planning
The ability to develop operational strategies and then take those strategies from plan to action.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE04: Purpose, Values & Strategies
Build the strategic and cultural foundation of the organisation.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE05: Strategic Alignment
Get all employees headed in the same direction with shared purpose.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE07: Culture Change
Organisations that want to be competitive need a clearly defined corporate culture
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE08: Measure Performance
Build a balanced scorecard using the business strategy to create a set of measures at all hierarchical levels.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE09: Governance & Ethics
Develop and implement a governance and ethics code of conduct.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
LE10: Business Optimisation
Improve processes (the way you do things) and systems.
Tutor led f2f or online sessions for managers at all levels.
Sales & Customer Care Effectiveness
Half Day or 3.5 hours
SC01: Selling & Persuasion
How to use solution and consultative selling techniques.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC02: Sales Management
Reduce sales cycles and maximise selling effort.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC03: Customer Care
Delighting customers who become active references.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC04: Presentation Skills
Prepare and deliver compelling presentations and become a speaker who is really heard.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC05: Forecasting
The 4 phases of forecasting and determining the % chance of closing.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC06: Handling Sales Meetings
Uncovering customer needs and PAIN.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC07: Negotiating & Closing
Helping buyers to decide.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC08: Handling Complaints
Setting a complaint-response standard.
Tutor led f2f or online sessions for managers at all levels.
Half Day or 3.5 hours
SC09: Writing Sales Proposals
Using all necessary sales qualification components.
Tutor led f2f or online sessions for managers at all levels.
Personal Effectiveness