INDUSTRIES

Sterling Development works with major corporates as well as small-to-medium sized businesses, providing consulting, coaching and training for Boards, executive teams, and all employees. Clients appreciate that our consultants, coaches and trainers have sector backgrounds and industry knowledge.
 
Sectors where we have substantial experience and expertise include:
  • Engineering
  • Manufacturing
  • Legal and Professional Services
  • Finance, Commodities, Banking and Insurance
  • Information Technology
  • Healthcare/Nursing Homes
  • Oil and Gas
  • Pharmaceuticals
  • Retail/Utilities
  • Property
  • Transport
  • Travel and Hospitality

FINANCIAL

RETAIL CLIENTS

TELECOMS & IT

OIL & GAS

UTILITIES 

MANUFACTURING

OBJECTIVE

A UK bank sought to maximise value in all areas of its business. The Training Department, with its £75m budget and 550 personnel, was tasked with developing people capability for 75,000 employees, at a lower structural cost (£40m rather than £75m) whilst delivering an internal customer experience that supported the Bank as a premium brand employer.

APPROACH

Sterling Development was engaged to re-engineer the Training Department to ensure it became a business driven department, founded on correct diagnosis of need (executing training interventions which demonstrated business value creation), top class, fit for purpose, design (which eliminated duplication) and focused, efficient delivery (with maximum use of eChannels).

RESULT

Within one year the Training Department had reduced its budget to £40m and its staff to 300 whilst delivering a 40% increase in productivity. 

PROFESSIONAL FIRMS

We work internationally with Professional Service Firms of all sizes, providing consulting, coaching and training for partners, managers, associates and support staff. Specific sectors where we have substantial experience and expertise include:
  • Accountancy and Architectural Practices
  • Property 
  • Law Firms
 
Clients appreciate that we understand the characteristics and challenges of professional firms and partnerships.

OBJECTIVE

A serviced office provider with headquarters in the City of London sought to deliver a consistent service in each of its business centres throughout the UK and the continent. The Board felt that they presided over separate ‘individual’ businesses rather than one business using one model that delivered a consistent customer experience. They invited us in to change this. 

APPROACH

Sterling Development supported the Board to restructure the business. We managed the change project and the recruitment involved. We updated and digitised processes to ensure consistent standards were identified. We designed and implemented a balanced scorecard and a Training Academy to cascade the client’s strategy and align individual objectives to it to ensure consistent application of their processes, procedures standards and behaviours. 

RESULT

The Board uses this model to substantially grow the business. Standards and behaviours are consistent with strategy and their EBITDA objective is aligned with individual targets. 

UNIVERSITIES & BUSINESS SCHOOLS

Our Managing Partner, Niall Foster, works with Executive MBA and International Business students at Edinburgh University, the Baltic Management Institute (Vilnius), Kiev National Economic University, London School of Business and Finance and in centres of learning throughout the Middle East and Africa.
 
Niall's work involves training students to learn the language of business and to proactively influence and motivate their entire environment (managers, colleagues, staff and internal/external clients). His purpose is to show how the students can CONSCIOUSLY influence others through the quality of their preparation to deliver win-win outcomes and the achieve the results they want. His work concentrates on helping students to proactively control their environment rather than being controlled by it. Essentially, he explains what 'leader-managers' must do to proactively control all situations they must handle at work to ensure a positive result and that motivates all involved.
 
This methodology finds its origins in a broad version of the Palo Alto School of Communication and theorists including Fons Trompenaars, Marshall Rosenberg and Peter Senge. Currently, Niall delivers training in all leadership, management, sales and organisational development themes. 

GOVERNMENT

Sterling Development works with Government Bodies at local, national and international levels, providing consulting, coaching and training for s, civil servants, officers and staff. 
 

Send us a question

Business Transformation

Change Management

Management Control System

Process Improvement

RPA & AI

Operations Review

Lean, Six Sigma, Kaizen

Consistent Service Standards

Retail

Telecoms/IT

Financial

Utilities

Oil & Gas

Manufacturing

Professional Firms

Services

Government

Universities and Business Schools

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+44 (0)20 7193 2178
info@sterlingdevelopment.co.uk
 
Sterling Development International Limited 
1 Kellet House
Tankerton Street
London WC1H 8HW 

© 1996-2019. SDI

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