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Business Transformation

Our business transformation service enhances strategy implementation, delivers performance improvement and creates a culture of shared purpose.


We help to transform ('maximise') your business and create a performance culture by aligning your vision, strategies, processes, systems and employees to the changing needs of your customers.


Our approach can be applied to an entire organisation or to any of its parts.  


Do all your employees understand your organisation’s vision and strategies?


Do your processes and systems meet the needs of your customers?


Do your employees work together with shared purpose?


Is your strategy translated into objectives your employees are rewarded to do?


Do your processes and systems deliver what your customers really want?


Are your employees trained in the behaviours necessary to deliver the above?


Do all parts of your organisation work together in an interrelated, easily understood, model? 

Business performance depends on 

  1. Getting every employee headed in the same direction with shared purpose and 

  2. Aligning employees and processes/systems to achieve that purpose.


We do this by constructing the measures, processes and systems necessary to become aligned and to stay aligned through our People-Service-Profit approach. We focus on your employees ability to deliver a consistent service. Profit is what you get if you do the people and service aspects well.


We see managers use the power of alignment to unleash the energy that comes from focus and the commitment to a common purpose.  


Alignment (Performance) Essentials

  • Performance (growth and profitability) is the result of alignment between employees, customers, strategy and processes

  • Management must keep employees focused around (a few) key performance objectives

  • Alignment allows a business - all at the same time - to:

    • Rapidly deploy a coherent strategy

    • Be totally customer focused

    • Develop world class people

    • Continuously improve business processes/systems


Alignment (Performance) Key Points

  • Gives the power to get and stay competitive by bringing together previously unconnected parts of a business into an interrelated, easily comprehensive, model

  • Alignment gives the power to create a business culture of shared purpose

  • By integrating strategy, leadership and culture, alignment gives the power to achieve consistent performance


Alignment is a New Leadership Competence  

  • Connect employee behaviours with your mission turning intentions into actions

  • Link teams and processes to the changing needs of customers

  • Shape strategy with real time information from customers

  • Create a culture of performance in which all these work together seamlessly by:  

    • Defining a few critical strategic goals and implementing them

    • Tying performance metrics to those goals 

    • ​Linking the metrics to rewards and recognition
    • Reviewing the performance of employees to ensure goals are met

  • Carefully crafting and articulating the essence of your business 

Our approach can be applied to an entire organisation or to any of its parts.  

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