Drive operational performance and financial results through process improvement. All businesses are reliant on two things:
the people you employ, their skills and capabilities and
the processes you use i.e. the way you do things to add value.
We can review work processes to see how well they contribute to the achievement of your vision and strategies. What improvements or redesign is required to ensure they meet your customers requirements? Or how to create synergies among processes that cut across organisational boundaries and supply chain partners?
Identify core work processes
Decide critical customer delight factors
Use the delight factors to redesign and improve processes
Monitor results to continuously improve and close gaps