Management

Control

System

Sterling Development helps our clients to implement digital balanced scorecard style management control systems that gathers and uses information key to your business and that translates your strategies into objectives that drive both operational performance and employee behaviours. Our approach consists of four elements (forecast, plan, implement and report) and translates business strategies into financial, customer, employee, process and Information Technology objectives at all hierarchical levels, on one dashboard, that gives a picture of how your organisation or department or team is performing. When combined with leadership and communication helps to obtain breakthrough results of sustained performance, loyal customers and a high performing work force.

Forecasting

This is the matching of each department's workload with business targets in each fiscal year and is the basis of any budget. The more information provided in qualification the better the accuracy.

Planning

This is the development of short term plans to meet the forecasted targets. Planning ranges from quarterly to weekly targets. The more information that is available at each stage the easier it is to control each area.

Implementation/

Follow-up

This is putting the plan into action. The closer and more detailed the follow-up is the better the flow of work and the fewer problems encountered. Follow-up is the element that, when lacking, is most likely to prevent success. Follow-up is all about helping employees to control events through appraisal and training.

Reporting

This is about reporting what actually happens against what is planned. The more accurate the reporting the easier it is to solve issues and avoid their repetition. It also makes it easier to forecast when there’s historical data to measure against.

Do you align your strategies into operational targets and employee objectives around financials, customers, employees and internal processes?

1.

Do you measure how your customers see your organisation?

2.

Do you know what processes and systems you should improve? 

3.

Are your owners satisfied with the financials returns you give them?

4.

Is your organisation unified around its culture, systems, processes and outputs?

5.

Do you reward good employee practices and behaviours?

6.

Do you know what training employees need to do their job correctly?

7.

Send us a question

Business Transformation

Change Management

Management Control System

Process Improvement

RPA & AI

Operations Review

Lean, Six Sigma, Kaizen

Consistent Service Standards

Retail

Telecoms/IT

Financial

Utilities

Oil & Gas

Manufacturing

Professional Firms

Services

Government

Universities and Business Schools

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+44 (0)20 7193 2178
info@sterlingdevelopment.co.uk
 
Sterling Development International Limited 
1 Kellet House
Tankerton Street
London WC1H 8HW 

© 1996-2019. SDI

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