RPA & AI

Robotic Process Automation and Artificial Intelligence or digitisation is a step change even greater than the internet. Technology advances, greater consumer power and increased competition mean business all industries face the threat of commoditisation. The winners are those who will act now and build a strategic advantage that leaves their counterparts wondering what happened. Digitisation delivers a quick and seamless experience for customers by creating intuitive interfaces, around-the-clock availability, real-time order fulfilment, personalised treatment, service consistency and zero errors - this is the world to which customers have become increasingly accustomed.

 

To meet these high customer expectations, organisations are accelerating process digitisation. Sterling Development can help you go beyond simply automating an existing process by cutting the number of steps required, reducing the number of documents, developing automated decision making and deal with regulatory and fraud issues. We can also help to update your operating models, employee skills, organisational structures and roles to match the reinvented processes. Data models may also need to be adjusted and rebuilt to enable better decision making, performance tracking and customer insights.

Business digitisation and automation is a step change even greater than the internet. The benefits can be huge. 

Exponential technology advances, greater consumer power and increased competition mean all industries face the threat of commoditisation.

The winners will act now and build a strategic advantage that leaves their counterparts wondering what happened.

Customers want a quick and seamless digital experience and Sterling Development can show you how.

Digitisation requires a radical overhaul of processes. Intuitive interfaces, around-the-clock availability, real-time fulfilment, personalised treatment, global consistency and zero errors - this is the world to which customers have become increasingly accustomed.

To meet these high customer expectations, companies must accelerate the digitisation of their processes. But you should go beyond simply automating an existing process.

You must reinvent the entire business process, including cutting the number of steps required, reducing the number of documents, developing automated decision making and deal with regulatory and fraud issues.

Operating models, skills, organisational structures and roles will need to be redesigned to match the reinvented processes. Data models should be adjusted and rebuilt to enable better decision making, performance tracking, and customer insights.

The Benefits of Digitisation/Automation

The benefits can be huge. By digitising information-intensive processes, costs can be cut dramatically and customers delighted with turnaround times improved by several orders of magnitude. Replacing paper and manual processes allows organisations to automatically collect data that can be mined to better understand process performance, cost drivers and causes of risk. Real-time reports and dashboards on digital-process performance permit organisations to address problems before they become critical. For example, supply-chain-quality issues can be identified and dealt with more rapidly by monitoring customer buying behaviour and feedback in digital channels. To tackle an end-to-end process such as customer on-boarding, process digitisation needs support from every function involved in the customer experience including the end customer. This can, also, improve lines of communication and ensure a true team effort.

The value at stake depends on the business model and starting point but can be estimated by allocating costs to end-to-end processes and benchmarking against peers. To kick-start the approach and build capabilities and momentum, organisations can undertake one or two pilots and then scale rapidly.

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